Privacy Policy for Kuzikus
At Kuzikus-Namibia.de, operated by the mediation agency Outdoor Adventure CC, one of our main priorities is the privacy and security of our visitors. This Privacy Policy document details the types of personal information collected and recorded by this website and how we process and transfer it.
1. Important Legal Framework and Data Transfers
The company Outdoor Adventure CC (owners Alina & Dieter Reisenauer) acts solely as a booking and mediation agent. To process and fulfill your booking request, we must collect and transfer your personal data (such as name, contact details, travel dates, and special requirements) in our capacity as an intermediary to the actual operator of the lodge, the Reinhard Family at Kuzikus Wildlife Reserve, as well as necessary local partners (such as independent charter flight operators or transfer companies) in Namibia and Botswana.
By submitting a booking request, you explicitly acknowledge and consent to this necessary cross-border data transfer.
2. Information We Collect
The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask for it (e.g., via our booking contact forms).
Direct Contact: If you contact us directly (via email or WhatsApp), we receive information such as your name, email address, phone number, and the contents/attachments of your message.
Booking Details: When requesting a safari reservation, we collect your full contact details, passport information (if required for local permits/charter flights), and relevant medical or dietary preferences to ensure your safety in the wilderness.
3. How We Use Your Information
We use the collected information to:
Provide, operate, and maintain our website.
Process your booking requests and facilitate contracts between you and the local Operator.
Communicate with you directly for customer service, administrative support, and safari preparation.
Find and prevent fraudulent activities.
Send you our seasonal newsletter (if you have explicitly subscribed to it)., which is a joint publication by Kuzikus Wildlife Reserve and Outdoor Adventure CC and is technically dispatched via the mailing systems of Outdoor Adventure CC
4. Log Files
This website follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of this information is to analyze trends, administer the site, and track user movement on the website.
5. Cookies and Web Beacons
Like any other website, we use "cookies" to store information including visitors' preferences and the pages on the website that the visitor accessed. This information is used to optimize the user experience by customizing our web page content based on browser types and general user settings. You can choose to disable cookies through your individual browser options.
6. GDPR Data Protection Rights (For European Visitors)
We want to ensure you are fully aware of all your data protection rights under the General Data Protection Regulation (GDPR). Every user is entitled to the following:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict/object to processing: You have the right to request that we restrict or object to the processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us at our provided administration email if you wish to exercise these rights.
7. Children's Information
We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such records.
Contact & Website Administration
For inquiries regarding data protection and website administration, you can reach our booking office:
Website Publisher & Mediation Agent:
Outdoor Adventure CC (Inh. Alina & Dieter Reisenauer)
Windhoek, Namibia
Email:
Local Operator & Destination Partner:
Kuzikus Wildlife Reserve (Reinhard Family)
Kuzikus, Namibia
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